”I sent in two bats the other day for warranty replacement; one to Worth and one to you.  It took me two days to get through to speak to a live person at Worth, but you guys answered and gave me an RA in about four minutes.  I sent both bats in on Wednesday; you guys have already checked in my defect and sent me a replacement.  You have earned a customer for life.  Thanks again for the great service.  Please pass this on to whoever is the head of Combat Customer Service.”